TechMonk’s Agentic Platform: Automating Sales & Support

Key Highlights:

Core Outcome: Faster conversions, repeat purchases, instant support, and action-driven agents that go beyond chat.
Key Features: Pre-built agents for sales, support, reporting, and voice interactions.
Build Your Agent:Tool library, agent library, and agent flow for smooth custom automation.
Total Control: Guardrails, testing, observability, traceability, and performance tracking.
Big Advantages:Lower CAC, higher lifetime value, stronger engagement, and unified customer data.
Unique Edge:Full-stack engagement tools, simple setup for all businesses, and strong enterprise security.

TechMonk is pioneering a new era of AI-driven customer engagement with the launch of our agentic platform. Over the past few years, e-commerce businesses have made significant progress in adopting both traditional and generative AI. Our new agentic platform is paving the way for seamless collaboration between AI, customers existing systems and employees, reshaping e-commerce business.

Our new agentic platform, AgentMonk, is paving the way for seamless collaboration between AI, customers' existing systems and employees, reshaping e-commerce business.

TechMonk’s AI Agent platform is built for e-commerce businesses looking to scale sales and support effortlessly. It empowers businesses to automate customer interactions, reduces acquisition costs, and boosts customer lifetime value.

Understanding Our Agentic Platform: AgentMonk

Traditional engagement models are often fragmented, requiring time-consuming manual intervention at every customer touchpoint. This not only causes delays but also leads to missed opportunities for real-time engagement.

TechMonk’s first-of-its-kind agent-as-a-service full-stack customer engagement platform changes the game. Our AI-powered workflow systems seamlessly connect customers, employees, AI agents, and existing software. It automates complex tasks while keeping interactions personal.

For e-commerce businesses, it means the following.

Turning more website visitors into buyers by answering their queries and offering personalised recommendations. They can also guide customers throughout the checkout process.
Driving repeat purchases through hyper-personalised engagement. For instance, the AI agents can offer personalised discounts or recommendations to maximise sales.
Reducing customer frustration by resolving queries 24/7, minimising wait times, and offering instant resolutions.

Unlike traditional AI chatbots, Agentic Platforms don’t just respond. They take action. The AI agents can even process orders and automate support ticket generation.

With AGI around the corner, we believe fundamentally the DNA of business software has changed. We are excited to participate and ride this change, and our focus is to build a platform of AI Agents that have access to a full stack of MarTech tools and enterprise data, enabling our AI Agents to autonomously power multiple use cases of a consumer-centric business and help our customers transform how they connect with their consumers and drive their business.

Arun Menon

Co-Founder, CEO, TechMonk

Key Features of TechMonk’s Agentic Platform

TechMonk’s Agentic Platform comes with pre-built agentic workflows to automate sales, reporting, and support. If they wish to automate other key operations, they can build an agentic workflow for than in just 3 steps.

Pre-Built AI Agents: Simplify and Automate with Ease

If you want to automate tasks without building many AI agents, TechMonk supports you with pre-built AI agents. These agents fit into your workflows with ease and handle your repetitive tasks. This saves your team time and helps you move faster. You may ask why you should start from zero when you can use ready agents that work from day one and deliver results.

• AI Sales Agents : Maximise customer engagement by guiding customers from interest to conversion. These agents study preferences and offer personal recommendations across the channels your customers use. They improve product discovery and help customers decide faster with clear suggestions and detailed comparisons.
• AI Support Agents : Build customer loyalty through self-service support. These agents stay active at all times and solve queries instantly across channels like WhatsApp and SMS. They improve first response time and address customer needs with accuracy.
• AI Reporting Agents : Make your reporting process simple with AI agents that create and manage dashboards and reports. They sync data in real time from many sources and present clear analysis in both table and chart formats.
• AI Voice Agents : Change your customer service with natural voice agents that handle calls across PSTN and WhatsApp. These agents offer different voices and personalities. They stay active at all times and engage customers with clear conversations and steady follow-ups.

How to Build an AI Agent for Your Unique Needs?

Do you have unique workflows you want to automate? You can create your own AI agent in three simple steps and let it handle your tasks with ease. This gives you full control and keeps your operations smooth.

Tools Library : Start by building the right tools from the pre-built tools in TechMonk’s Tool Library. These tools give your AI agents the features they need to work smart and stay efficient. They help your agents handle most tasks across the customer journey. You only need to create new tools when you want your AI agent to perform something very specific.
Agents Library : Explore the Agent Library. It offers ready-to-use AI agents that support different tasks and make your workflows smoother and faster. You may look for an agent that fits your needs and wonder what to do when you do not find one. You can build a new agent with ease and make it fit your requirements.
Agent Flow :Once you set your agents, you can connect them together. This is where you design an Agent Flow. It links many AI agents and helps them manage full customer journeys. Think of it as a clear system where every agent understands its role. The orchestrator acts like the brain and decides which agent handles each task. This keeps the entire process simple and well organised.

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How to Ensure Custom AI Agents Perform Exactly the Way You Want?

You might wonder how much control you get over your AI agent. With TechMonk’s Agent Builder, you shape every detail of your AI agents and keep the experience consistent.

Strict Guardrails : Set clear input and output guardrails. These guardrails accept valid inputs and keep responses accurate. They also stop misuse and prevent hacking. They help you maintain strong quality control.
Testing Automation : Train and test your AI agents anytime with an LLM Judge. This gives you confidence that customers always receive accurate and relevant answers. It also helps you improve your agents as new needs appear.
Observability of Workflows :Watch your AI agents work inside your workflows in real time. You see how they handle queries and how each response is formed. This helps you find issues and improve how your agents interact with customers.
Traceability of Conversations :Track AI agent conversations across many channels. You see how they create responses and why they choose specific answers. This also helps you find areas that need quick changes.
Tracking AI Agent Performance :Measure your AI agent performance by checking reasoning, response time, and latency. These insights help you improve efficiency and make your agents perform better over time. You also stay aware of how your agents respond under different situations.

Why TechMonk’s Agentic Platform Changes the Game

TechMonk’s Agentic Platform helps businesses optimise their customer journey, maximising revenue while minimising effort. It reduces CAC engaging visitors instantly, answering questions, and guiding them toward purchases, minimizing drop-offs. It boosts Customer Lifetime Value by keeping customers engaged beyond their first purchase with personalized recommendations, proactive support, and tailored incentives.

AI-driven insights foster repeat purchases by re-engaging past buyers through targeted promotions and follow-ups. The platform builds customer intelligence by bring all customer events and data in its Customer Data Platform.

What Sets TechMonk’s Agentic Platform Apart?

1. Full-Stack Customer Engagement Tools

TechMonk’s Agentic Platform stands apart with its comprehensive suite of fully integrated customer engagement tools for seamless, AI-driven interactions. The tools include a Customer Data Platform (CDP), advanced customer segmentation tools, an AI campaign builder, a unified customer conversation inbox, review management, lead forms, and more.

2. Ease of Use

Designed for businesses of all sizes, TechMonk’s agentic platform eliminates complexity, making AI-driven engagement accessible to everyone.

3. Enterprise-Grade Security

Customer data is handled with strict security protocols, ensuring compliance and protection at every level.

Ready to See AI Agents in Action?

TechMonk’s Agentic Platform, AgenMonk, is designed to convert more visitors, increase repeat purchases, and optimise customer engagement—without increasing costs. Whether you're looking to automate sales, enhance support, or build AI agents tailored to your business, the platform gives you complete control.

Experience it for yourself. Book a demo today.